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Privacy Policy

Last Updated: November 2025

1. Who We Are

Pest Exit Pest Control (“Pest Exit,” “we,” “our,” or “us”) operates the website https://pest-exit.com. We provide professional pest control services to residential and commercial customers throughout our local service area. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with us by phone, email, or SMS, or use our services.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

  • Contact details (name, phone number, email, address) when you request a quote, schedule service, or contact us.
  • Billing and payment details when you purchase a service.
  • Optional feedback, reviews, or testimonials you share with us.
  • SMS or email opt-ins when you subscribe to updates or reminders.

b. Information Collected Automatically

Device and browser information, IP address, and general location (city/state) through cookies or analytics tools.

Website usage data (pages visited, time on site, clicks) via Google Analytics or similar tools.

c. Information from Third Parties

Google Business Profile, review platforms, or referral sources that may share limited public information (e.g., reviews or business inquiries).

3. How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and complete pest control services.
  • Send confirmations, reminders, and service follow-ups.
  • Improve our website, communications, and customer experience.
  • Send marketing emails or SMS messages to customers who have opted in.
  • Request reviews or referrals following completed services.
  • Comply with legal or regulatory obligations.

4. SMS Communications & Consent

By providing your mobile number, you consent to receive service updates, appointment reminders, and limited promotional texts from Pest Exit.

Message frequency may vary (typically 1–4 messages per month).

Standard message and data rates may apply.

  • You may opt out at any time by replying STOP, or request help by replying HELP.
  • Consent to receive texts is not a condition of purchase.
  • SMS data is handled in compliance with the Telephone Consumer Protection Act (TCPA) and carrier guidelines.

5. Email Communications

If you provide your email, we may send updates, special offers, or service-related messages. You can unsubscribe at any time using the link at the bottom of any email, in compliance with the CAN-SPAM Act.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Understand how visitors use our website.
  • Improve performance, design, and marketing effectiveness.
  • You can manage or disable cookies through your browser settings, though some features of the site may not function properly if cookies are disabled.

7. Data Sharing and Third Parties

We do not sell your personal information.

We may share limited data only with:

  • Service providers who assist in operations (e.g., CRM, payment processors, email/SMS platforms, analytics tools).
  • Legal or regulatory authorities, when required to comply with the law or protect our rights.
  • All third parties we use are contractually required to safeguard your data and process it only as instructed by Pest Exit.

8. Data Retention

We keep your personal information for as long as necessary to:

  • Fulfill your service requests and business relationship, or
  • Comply with legal, tax, or accounting obligations.
  • You may request deletion or correction of your data at any time (see “Your Privacy Choices” below).

9. Your Privacy Choices

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing emails or SMS messages.
  • Request details about how your data has been used.
  • To make a request, contact us using the information below.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage system is 100% secure, so we cannot guarantee absolute protection.

11. Links to Other Websites

Our website may contain links to third-party websites (e.g., Google Business Profile, review platforms). We are not responsible for the privacy practices or content of those sites.

12. Children’s Privacy

Our services are directed toward adults and property owners. We do not knowingly collect personal information from children under 13.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Pest Exit Pest Control
1820 Roberts Street
Winchester, VA 22601
📞 (540) 336-7363
📧 info@pest-exit.com
🌐 https://pest-exit.com